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Frequently Asked Questions
How do I schedule an appointment?
To schedule a wellness appointment, visit our website, click on the ‘Book an Appointment’ button, and follow the prompts through our online booking system. Once your appointment is confirmed, you will receive an email confirmation.
Do I need to wear a mask if I am sick?
We do not require masking in our clinic. However, if you are ill, masking is a good way to prevent spread of infection to others in the clinic who may be vulnerable to illness.
Can I just walk in with a minor illness?
Yes, you can. We understand that minor illnesses can strike without warning. Walk-ins are welcome at our pharmacy, although scheduling an appointment can reduce wait times and ensure you receive prompt care.
When should I go to the emergency room instead of Health Box Clinic?
While we are adept at managing minor injuries, there are situations when it’s essential to seek immediate medical attention at an emergency room. These include severe injuries like deep wounds, fractures, severe burns, difficulty breathing, chest pain, sudden severe headache, or symptoms of stroke. Any symptoms that you feel could be life-threatening should always be treated as an emergency. When in doubt, it’s always safer to go to the emergency room.
How do I book an appointment?
Booking an appointment with us is as simple as a few clicks. Visit our website and look for the ‘Book an Appointment’ button. This will direct you to our online appointment booking tool. Here, you can select the date and time that works best for you, then confirm the details of your appointment. You will receive an email confirmation once your appointment has been successfully booked and see us at Health Box.